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Client Testimonials

Improving performance has been a business necessity since the dawn of industrialization, and this trend has only accelerated with the globalization of markets. Organizations must now continually find new ways to surpass the competition.

The role of Direcsys is therefore to help our clients improve their operational processes and supporting management systems.  Below are a few of our most recent client testimonials explaining some of the benefits they have received with our services.

I started a coaching program in 2019 with the Marshall Goldsmith methodology. What I appreciated is the process of rigorously establishing the starting point and evaluating my progress as a Business Leader. To facilitate my alignment, I was accompanied by a certified Marshall Goldsmith coach, Pierre Martin of DirecSys. These interventions have always been appropriate, without imposing anything on me. Just by getting me to think more, I make better decisions today and my actions are better focused. By observing my team, I also see a significant change in behavior, visibly influenced by mine and my leadership style.

Francis Sonier, Acadie Média, Caraquet, New Brunswick

In 2019 Corruven started a productivity improvement initiative in which Direcsys supported us. The team learned a lot during this initiative and gained knowledge that will be very useful in our future projects. What we especially appreciated is the flexibility that the DirecSys team was able to demonstrate. Starting from an initial strategy, they were able to pivot to adapt to a critical situation which arose and which required this turn. It is by combining the expertise of Direcsys and the dynamic team of Corruven that we can say today that the goal has been achieved.

Bruno Volpé, Corruven, St-Basile, New Brunswick

It all started in 2014. We knew we had to start a culture change within the municipality, but at the same time we needed to be guided. Our progress has not been easy. Some projects have been successful, other have been less successful. There were skeptics and people outright opposed this idea. With the perseverance of the implementation team at the municipality, the use of proven tools, structured training, and the coaching that the DirecSys team gave us, we can say that we have made big steps. Today, after 6 years, we can see the daily impact of this initiative, employees who think and act differently with a common goal of improving the way we do things.

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Daniel Gagné, Ville d’Edmundston, Edmundston, New Brunswick

The MPO training that I received, and the tools provided as a for our “Mode Emploi” program were of great benefit not only to me, but also to our participants. These tools are the first elements that are cited by our participants to indicate the aspects of training that had the most positive impact on their learning. Thank you so much!

Khadidja Sall, RDÉE New Brunswick, Paquetville, New Brunswick

Following an analysis of our process for collecting data and documenting our receiving of raw materials, we embarked on a database implementation program with DirecSys. We had never realized the impact that an efficient process and easy access to data could have on our operations. On the administrative side, we have a drastic reduction in overtime hours and our employees have more time to work on value-added tasks. Since the beginning of the project, we have also added all of our production and shipping data, which now allows us to perform productivity analyzes and analyze different planning scenarios. The more we use the information, the more we realize its potential. We now have all our information at your fingertips and accessible to everyone involved in the process.

Lise Mazerolle, McGraw Seafood (2008) Inc.

Lise Mazerolle, McGraw Seafood (2008) Inc., Tracadie-Sheila, New Brunswick

I can say that the training helps me a lot and has made a difference in the way I do my work. I used the techniques I learned for one of my projects and it helped so much in terms of productivity, It took less time to do the project, and that means more profits for me.

Chantal N.-Losier – Analyst and owner, VIMINIO Recherche et Analyse inc., Moncton, New Brunswick

Since we’ve started our coaching with DirecSys, we realize today that all the small suggestions made by our coaches are worth their weight in gold. We see tangible results and it makes our lives easier. For us it’s like going to the University for entrepreneurs with hands on guidance.

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Allain Sarkis – Co-owner, Sarkis Collision Center, Miramichi, New Brunswick

I found it interesting to see things from a different point of view and the training and coaching sessions were very enriching for me.  Thank you for everything.

Joseph Thériault – Foreman, Jiffy Products (NB), Shippagan, New Brunswick

Testimonies from participants to a LEAN training by simulation session:

  • Very interesting and informative.  I learned a lot.  The instructor was excellent and very nice.
  • I really liked the session.
  • A subject that is very important.  Excellent speaker.  Thank You!
  • Very good presentation.  Thank You!

Participants of a LEAN training session, City of Edmundston, Edmundston, New Brunswick

The training was very informative.  it has taught me many skills that I apply in my current job to make me more proactive, more productive and more prepared.  Communication, problem solving, time management, waste reduction, and plant tours to name a few.

Cynthia MacIver – Production Support Supervisor, Transcontinental, Halifax, Nova Scotia

During a period of 5 months along with 4 of my peers I participated in a Supervisors course put on by DirecSys and delivered by Marc-Andre Alary.

The Supervisors course was 4 hours of classroom and 4 hours of personal coaching every two to three weeks.

This format was different than other courses I have taken but it worked well. The 5 participants from our company spent 4 hours together and we got to know each other a lot better. This in itself was very beneficial to me as we got a look at the day to day work of our coworkers.

It allowed us to ask questions about their work and see what kind of issues they face with the job, and their employees. It was very insightful to me and I feel that I benefitted from this and learned from my coworkers.

The four hours of personal coaching was difficult at first, because you were trying to do your job as you normally do but had someone watching everything you did and asking questions and then offering suggestions. As the coaching went on we modified it to 2 two hour sessions and this seemed to work much better.

Marc-Andre has a lot of knowledge and was very good at explaining the different tools we had talked about in the classroom sessions. I had previously learned or heard about most of the topics but the coaching helped to emphasize the importance of using the tools and making it a habit.

I have been fortunate in having taken many courses over the years but I will say that I got more out of this course because of the coaching and interaction with my coworkers.

I would recommend this course to other Supervisors and Managers.


Frank Crane – Logistics Manager, Transcontinental, Halifax, Nova Scotia

What we appreciate in DirecSys’ interventions is their team’s commitment to the success of our business. This commitment is evidenced by their direct involvement in implementing solutions and the support they bring to our management team.

Supreme Homes
Robert Savoie – President, Supreme Homes, Tracadie-Sheila, New Brunswick

This is the first time that I go to a training session where I had so much fun!  And on top of that I’ve learned a lot and got my certificate of White Belt Lean Six Sigma.

Supreme Homes
Stephen Leger – Production Manager, Supreme Homes, Tracadie-Sheila, New Brunswick

What we appreciate about Direcsys is the energy they spent to deeply understand the dynamics of our business. Over the past 3 years, Direcsys has been able to provide us with personalized advice and to bring concrete measures for short and medium-term monitoring and follow-up, in order to meet organisational needs according to specific goals. Today, from their professionalism, we reap the benefits from their support and we have an engaged and motivated team that really makes a difference.

Gilles Haché – President, Acadian Peat Moss, Lamèque, New Brunswick

We greatly appreciated your direct approach and interventions with the managers. Those interventions consultations.

Ewan Butler – President, Trusko Inc., Caraquet, New Brunswick

After all those year of mumbo jumbo LEAN terminology, I now have now a good understanding of what all those terms really mean, how they can be applied in any type of work environment and the positive impact they will have in our processes.

Guillaume Doiron – Operations / HR Manager, Allsco Windows & Doors Ltd, Moncton, New Brunswick

When I was told that I’ll be participating in a training session where we will be building paper boat, my first reaction was; I’ll be wasting my time. But, my god I was wrong. This down to earth practical session has helped me to really understand the lean philosophy and what it can do to our process like never before.

Pierre Fournier – President, Triangle Kitchen, Dieppe, New Brunswick

What a practical way to understand all the Lean tools and their purpose and benefits!

Eddy Boucher – President, All-Wood Stairs Manufacturing Ltd, Notre-Dame, New Brunswick

Over the past few years BWS manufacturing as attempted to work on and improve the structure of the process they use to produce their products. It was identified that ISO standardisation was necessary to survive in today’s marketplace. BWS decided that it was necessary to find a way to do this in a cost effective fashion.


Mark Reid – Quality Manager, BWS Manufacturing, Centreville, New Brunswick